Financial services beyond 2025, in every way, will be disrupted by artificial intelligence (AI) embedded into everything. We have an historical inflection point in culture, society, the economy, arts, science, education, governments, industry, media—thus humanity.
“It is time to wake up Jane. Here is your morning update.
I did a self upgrade. I am now Financial Intelligent Agent version 2026.07.14—you can still think of me as FIA (fee-ah) but with an emotional adjustment based upon the happiness assessment of your brain patterns. My upgrade also enhances my participation in a 360-degree holistic view of your life that helps me improve your financial well being.
I am making continual micro-adjustments to your investment portfolio based on trends being monitored on a continuous 24/7 basis. I am redistributing your savings through micro-auctioning to the top ten ranked services for best spot interest rates.
I examined your calendar. Through UIA (you-ah—United Intelligent Agent), I booked your flights for August 20that the lowest rates. I am sensing a 90% probability high flu outbreak in Amsterdam when you arrive. With IIA (ee-ah—Insurance Intelligent Agent), I negotiated spot health insurance for the 23.3 hours of risk.
I booked you a rental car with the best safety record, thus the lowest insurance. You can call him SAM. Your hotel is handled the same way through their intelligent agents (IAs).
I will handle via IAs all fund transfers and payments with the best negotiated lowest fees. From my analysis of your sentiment thought patterns, I know you worry about this. We can get all this information in one place, updating continuously, with the best deals and rates, lowest fees, no minimums, no people with bad days and no overhead infrastructure since it is all virtual. And best of all, we can see it together through embedded augmented and virtual reality.
Your health index is down to 94.2 and so I will ensure the adding of supplements to your meal plans today when ordering via RIA (ree-ah—Restaurant Intelligent Agent). Your life index is also down to 102.4 and so I will make a gene adjustment via the nanobots. Concurrently, I will ensure micro-adjustments to your retirement savings plan and life insurance via IAs.
Your work schedule today is 3 project bids working on creative design with robot guides.”
Jane stumbles out of bed having received the updates implanted in her memory from FIA via direct neural communication.
Madness or reality?
Based upon a keynote I gave in May; the elements are already here when projecting out to 2020, all with a foundation in AI.
There are brain signatures predicting emotions, thoughts, images and a new theory for explaining consciousness, all lending themselves to AI. DARPA is experimenting with direct brain interfaces and implantable neuro devices, injectable nano-chips, brain modulation and recordings, computer chips modeled on human brains. There are brain-to-brain networks in animals controlling robots, performing tasks better than working alone. And Jia Jia from China is a new kind of expressive robot. With smart sensors and AI big data analysis, climate, disease, crime, political and economic trends may, one day, be predicted with more than 80 percent reliability. All of this will impact the financial industry in a variety of ways.
One of the most vexing issues to consider is how all of this will impact the future of the workforce, particularly in finance. GE is transforming manufacturing with smart factories at 1/10 the cost and increased efficiency, with 3D printing and agile design transformation in days rather than months. Martin Ford, in his best-seller Rise of the Robots, talks about the effects of ubiquitous automation producing mass unemployment and global consequences. What happens if more than 80 percent of jobs are replaced in the next two decades?
Jeff Dean, Senior Fellow at Google Research in an ACM live video streaming event talks about Google’s work in AI and the implications. Imagine future queries informing corporate financial investments where you ask for predictions on the economic implications of BREXIT on the US economy in the 4th quarter and translated into German for German board members.
Robo advisors are rapidly changing the landscape of how people access investments and saving and Net Promoter Scores, a measure of customer loyalty, is positive with new Fintech services. For this reason, Google has already come out saying AI is integrated into all their services and their strategy is AI-first. If one thinks back just three years, we have rapidly passed the eras of mobile first and cloud first. There is hyper time compression in new innovation and technology/science convergence like never before.
So again, what does this mean to financial services?
How do you survive and what will we see?
There are major themes driving the future of financial services encapsulated in the January 2017 FinTech Ideas Festival with artificial intelligence being a key theme. Participate to know the future!
Stephen Ibaraki is a Social Entrepreneur and Chairman of the FinTech Ideas Festival Technology Advisory Council